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We are living in an ever-changing, evolving and uncertain world.

UK businesses are faced with the impact of increased costs and uncertainty in a number of areas in 2021. To ensure the sustainability of our future and to enable us to continue to support the independent Pharmacy sector, there will be a small surcharge contribution of £2.45 added to every invoice (equal to approximately 0.7% of our average order value).

More details on some of the areas where rising costs are being experienced, are outlined in summary below.

Freight Price Increases:

Many factors contribute to why transportation costs have been increasing. Tight capacity and a huge surge in the percentage of parcels being delivered to residential addresses has put a strain on the UK parcel network and annual price rises and surcharges are set to be extra high for 2021.

Legislation and Administration:

UK businesses are faced with significant and unprecedented challenges in 2021. Both COVID and Brexit are likely to result in medium-term economic reconfiguration as well as near-term disruption. The extent and costs associated with the “administrative burden” facing UK businesses after the Brexit transition period is difficult to calculate, but will be a significant consideration for 2021. (source

Fuel Prices:

Over the past few years, the price of diesel fuel has risen noticeably. Leading fuel and fleet authorities including the RAC continue to warn against the likelihood of further diesel price fluctuations and increases in 2021. (source


Environmental impact is an important consideration for any responsible business in today’s world. Steps to make workplaces environmentally friendly by introducing materials and operational methods that are less harmful to the environment than traditional methods and materials, can often be costly in the initial stages.

We would like to thank all our customers for their support and ongoing custom, and look forward to working with you in 2021 to build stronger and more sustainable businesses.